Cancellation Policy

Whilst we want to be as flexible as possible with our customers, we can’t always accommodate last minute changes to bookings. Please see below our cancellation terms based on your booking type:

Open Experience Bookings

Up to 7 days before booking: 80% Refund
Between 7 and 3 days before booking: 50% Refund

Private Experience Bookings

Up to 14 days before booking: 80% Refund
Between 14 and 7 days before booking: 50% Refund

If you do need to make a change to your booking, it’s best to just get in touch with use and we will see what we can do, such as look at rescheduling options.